Believe it or not, this site has the ability and potential to challenge billion dollar e-commerce sites such as Flipkart and Amazon.
This is purely from my experience.
I have brought a total of 8 items from Paytm. Out of which I returned one of them, and am planning to exchange one more item, due to lack of quality of the product.
The shopping experience is mind-blowing on both the website as well as app. However, to check the reviews of a particular product, you need to search it on google as there is no ‘customers review’ option there.
Another benefit, is the cashback offers. They give an extra 50% cash back which you can use to pay for recharges ,bills and enormous number of activities !
The returns are also good enough, If you return back a product in morning, you are most likely to get back the full refund within the afternoon of the same day (which is amazing).
The customer support is superb, although they ask for 48 hours to respond to queries, in my case, they have responded in less than 5 hours, more than 80% of the time I have any doubts of shopping.
Overall , this marketplace is amazing and trustworthy. You must check this out.